Arrival Instructions

Step 1

1.- Welcome to Cancun International Airport! We’re happy to see you! If you’ve already booked your transportation with CoralMarExpress you’re almost there!
2.- Upon landing at the airport, you’ll first go through the Immigration process. Make sure you have your forms filled out as the agents will need to see them!
2.- Your next stop is the baggage carrousel to collect your suitcases and you’re almost done! Your last stop will be clearing Customs.
3.- Don’t be concerned if the process seems slow. The Cancun Airport has many arrivals daily. Regardless of how long it takes CoralMarExpress representative will be waiting for you!!!

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Step 2
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​Once you've cleared Customs, proceed through the glass doors to exit the terminal. Please follow the signs directing you to Tour Operators and/or Hotel Shuttles.

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Step 3

Now, the most crucial part: please find our representative. They will be easily identifiable, holding a CoralMarExpress or BlueJay Travel sign featuring our logo. Please consult the meeting point photos displayed below for visual guidance. We strongly recommend having a working cell phone with you to contact us directly, which helps ensure a secure and efficient pickup and prevents potential scams.

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Step 4

Once you have located our representative, they will request access for your designated vehicle to the authorized passenger pick-up area. Airport regulations prohibit vehicles from waiting in these areas. This may take 10 to 15 minutes. Access to the platform is only granted when our guests are ready to board.

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